Creating sales opportunities is only half the battle… your team must know how to handle those customers on the inbound phone call. If not, you’re missing valuable opportunities and wasting marketing dollars. But you knew that!
Wondering what your team is saying to customers via phone? Are you concerned you might not be getting the most out of every opportunity? Frustrated about where to start improving?
You’re not alone… and our experience shows that you’re probably right to be worried. Most phone sales opportunities are mishandled, costing companies millions each year.
One of the challenges when managing a team is knowing exactly what they’re saying on the phone, and knowing exactly when your coaching is necessary. In an environment where hundreds of calls come in each day, what reliable tools do you have for evaluating and coaching call performance?
SC Digital will monitor and document your inbound calls on a daily basis, and provide you with written reports and scorecards that will give you valuable information about your team’s overall performance. If you choose, we will coach your team members remotely on their individual call performances, and provide clear paths toward improvement.
Are You Ready To Work With Us
Feel Free to Contact Us Here
Fill out the form below. One of our representatives will get in touch with you soon.